PRIVACY POLICY

Privacy Policy                                 

In this Privacy Policy, 'us' 'we' or 'our' means CONVO INK PTY LTD (ABN 73 653 097 440). We are committed to respecting your privacy.

 In Australia, we are bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (Privacy Act). For individuals located within the European Economic Area (EEA), we also comply with the General Data Protection Regulation (EEA) 2016/679 (GDPR). Our representative within the EEA is 3C Capital, The Harley Building, 79 New Cavendish St, Marylebone, London, United Kingdom, W1W 6XB. In the United States, we are subject to the California Consumer Privacy Act which applies only to California residents. See CA Civil Code 1798.1000, et seq.

Our Privacy Policy sets out how we collect, use, process, store and disclose your personal information. Personal information includes information or an opinion about an identified individual or an individual that is reasonably identifiable. For example, this may include your name, age, gender, postcode and contact details. Our Privacy Policy also uses the term 'personal information' to cover any information or data about identified or identifiable natural persons that is 'personal data' for the purposes of the GDPR and "personal information" or a "consumer's personal information" for the CCPA.

We may change our Privacy Policy from time to time by publishing changes to it on our website. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy. The most current date of our Privacy Policy will appear above and at the end.

What personal information do we collect?

We may collect the following types of personal information:

  • name;
  • mailing or street address;
  • email address;
  • telephone number and other contact details;
  • details from your employer (if we are dealing with you as a representative of the business that employs you);
  • age or date of birth;
  • gender;
  • identification number;
  • demographic information including household income and family composition information;
  • your device ID, your device type, the number of devices which access your account, Internet browser and device operating system details, geo-location information (including country and suburb name based on this), computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information, and your device’s sensor data such as gyroscope, accelerometer, orientation and light intensity;
  • details of the products and services we have provided to you (or the entity or business that employs or engages you as a contractor) or that you have enquired about, including any additional information necessary to deliver those products and services and responses to your enquiries;
  • any additional information relating to you that you provide to us directly through our website or app or indirectly through your use of our website or app or online presence or through other websites or accounts from which you permit us to collect information;
  • information you provide to us through customer surveys; or
  • any other personal information that may be required in order to facilitate your dealings with us.

 We may collect these types of personal information either directly from you, or from third parties. We may collect this information when you:

  • register on our website or app;
  • communicate with us through correspondence, chats, email, or when you share information with us from other social applications, services or websites; or
  • invest in our business or enquire as to a potential purchase from our business.

 Personal information relating to employees, applicants and contractors

In addition, when you apply for a job or position with us, we may collect certain personal information from you (including your name, contact details, working history and relevant records checks) as part of the application process. We may also collect these types of information about you from any recruitment consultant, your previous employers and others who may be able to provide information to us to assist in our decision on whether or not to make you an offer of employment or to engage you under a contract.

 If you are or have previously been employed by us in Australia, this Privacy Policy does not apply to our acts and practices in relation to employee records of our current and former employees in Australia, which are exempt from the Privacy Act. If you are an employee of ours in the European Economic Area (EEA) or if you are an individual contractor engaged by us, this Privacy Policy will still apply to you and our handling of personal information about you.

Why do we collect, use, process and disclose personal information?

We will collect, hold, use, process and disclose your personal information for the purposes set out in the table below. If you are located within the European Economic Area (EEA) and/or United States, the lawful basis for our collection, holding, use, processing and disclosure of your personal information is also set out in this table.

Purpose of collection, holding, use, processing and disclosure Lawful basis
to enable you to access and use our website; Your consent (if given to us) and for the performance of a contract with you
to operate, protect, improve and optimise our website, such as to perform analytics, fraud detection, conduct research and for advertising and marketing; For our legitimate interests in operating our business efficiently and effectively
to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you; Your consent (if given to us) and performance of a contract with you
to send you marketing and promotional messages and other information that may be of interest to you, including information sent by, or on behalf of, our business partners that we think you may find interesting; Your consent (if given to us) and to keep you informed and updated on topics we understand you have an interest in.
to administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners; Your consent (if given to us) and for our legitimate interests in operating and promoting our business and rewarding the loyalty of our customers
to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties; and Compliance with our legal obligations and for our legitimate interests in enforcing our contractual and legal rights
to consider your employment application. Our legitimate interests, performance of a contract and in order to take steps requested by you prior to considering whether to enter into an employment agreement with you

We may also disclose your personal information to a trusted third party who also holds other information about you. This third party may combine that information in order to enable it and us to develop anonymised consumer insights so that we can better understand your preferences and interests, personalise your experience and enhance the products and services that you receive.

Do we use your personal information for direct marketing?

We and/or our carefully selected business partners may send you direct marketing communications and information about our products and service if you have consented to receiving these communications. This may take the form of emails, SMS, mail or other forms of communication, in accordance with the Spam Act and the Privacy Act,  in the UK the Privacy and Electronic Communications (EC Directive) Regulations 2003 and in the U.S., the CAN-SPAM Act. You may opt-out of receiving marketing materials from us by contacting us using the contact method set out here - privacy@convo.ink - or by using the opt-out facilities provided in the communication.

To whom do we disclose your personal information?

We may disclose personal information for the purposes described in this Privacy Policy to:

  • our employees, authorised representatives and to our related bodies corporate as listed at the top of the Privacy Policy;
  • third party suppliers and service providers (including providers for the operation of our websites and/or our business or in connection with providing our products and services to you);
  • professional advisers, dealers and agents;
  • payment systems operators (e.g. merchants receiving credit/debit/bank card payments);
  • our existing or potential agents, business partners or partners;
  • our sponsors or promoters of any competition that we conduct via our services;
  • anyone to whom our assets or businesses (or any part of them) are transferred;
  • specific third parties authorised by you to receive information held by us; and/or
  • other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.

Websites and cookies

We may collect personal information about you when you use and access our website (https://convo.ink).

While we do not use browsing information to identify you personally, we may record certain information about your use of these websites, such as which pages you visit, the time and date of your visit and the internet protocol (IP) address assigned to your computer or other device. We record your IP address in order to assist us to protect our systems from malicious activities, including denial of service attacks, brute force attempts to access our systems and fraud detection and prevention. We store IP addresses for this purpose for 30 days in order to detect and analyse previous attacks on our systems.

We (or a third party acting on our behalf) may also use 'cookies' or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. Cookies are small pieces of instruction stored on your hard drive or device, not on Our Site.  Right now, there are two basic types of cookies. One is a session cookie which terminates when the user’s session ends. The second is a persistent cookie, which is a text file that stays stored on your device for a period of time. Cookies enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our websites may not work as intended for you if you do so.

We may also use cookies to enable us to collect data that may include personal information. For example, where a cookie is linked to your account, it will be considered personal information under the Privacy Act,  the GDPR and the CCPA. We will handle any personal information collected by cookies in the same way that we handle all other personal information as described in this Privacy Policy. 

Storage of personal data

We will store your personal data for up to 5 years after we have completed providing our services to you (or to the business that employs or engages you as a contractor, if applicable). After this time:

  • we will continue to store your personal data only to the extent required by any law applicable to our business or for compliance and risk management purposes; and
  • we will delete or de-identify your personal data when it is no longer necessary or required to be kept.

If you are located in the EEA or the United States, we do not store images or videos of your face for any period of time; this information is processed locally on your own device and is not retained by us.

Security

We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and/or loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information.  However, if you become aware of a security breach, please notify us immediately at privacy@convo.ink

Links

Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ substantially from our Privacy Policy, so we encourage individuals to read them before using those websites.

Accessing or correcting your personal information

You can access the personal information we hold about you by contacting us using the contact information provided through the website or using the contact details set out below. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.

If you think that any personal information we hold about you is inaccurate, please contact us using the details set out below and we will take reasonable steps to ensure that it is corrected.

Advertising content delivery

Convo Ink partners with Xandr to deliver advertising content to website end users and may use cookies in conjunction with Xandr for the purpose of targeted advertising. The Xandr Consumer Privacy Center website (https://monetize.xandr.com/privacy-center/) will show website end users the segments that Convo Ink and third party providers using the Xandr platform have associated to your cookie or your mobile advertising ID and allow website end users to opt out of any segments. 

Performance metrics

Our content delivery platform collects anonymous performance data relating to the advertising creative. This includes metrics such as time spent in view, user interactions (e.g. click, swipe), and video plays.

The hosts relating to this are:

  • render.convo.ink - Creative HTML content delivery
  • magpie.convo.ink - Endpoints for receiving metric data.

The purpose of this data collection is to assist with internally generated reports relating to campaign performance. Additionally, we use this data to refine and improve advertising creative formats in our product suite.

It should be noted that the collection of this data is completely anonymous, and no personally identifiable information is recorded. Additionally, this technology does not employ the use of cookies, browser local storage, or any similar methods to identify a browser or user against the data.

The lawful basis for this data collection is considered to be: For our legitimate interests in operating our business efficiently and effectively.

Additional rights under GDPR for individuals within the EEA

If you are located within the European Economic Area (EEA), then you also have the following additional rights under the GDPR. We will comply with all of our obligations under the GDPR in respect of these rights.

Where we process any personal information about you on the basis of any consent given by you, you have the right to withdraw your consent at any time by giving notice to us (which you can do using our contact details set out below). We will give effect to your withdrawal of consent promptly and will cease any processing that you no longer consent to, unless we have another lawful basis for that processing. The withdrawal of your consent will not affect the lawfulness of any processing that occurred prior to the date that you notified us that you were withdrawing your consent.

You have a right to information portability, which is the right in certain circumstances to request a copy of your personal information in a structured, commonly used and machine-readable format and to transmit this information to another data controller. You may also request that we erase any personal information that we hold about you which is no longer necessary for any of the purposes that we collected it for, which you have withdrawn your consent in respect of processing, which you are allowed under the GDPR to object to. We will comply with such requests unless we are permitted or required by law to retain that information.  

You also have the right to object to our processing of personal information in certain circumstances, including where we process personal information based on our legitimate interests. You can also request that we restrict our processing activities in some circumstances. If you make such a request then we will continue to store your personal information but will not otherwise process your personal information without your consent or as otherwise permitted by law. 

Making a complaint

If you think we have breached the Privacy Act (if you are located in Australia) or the GDPR (if you are located within the EEA) or the CCPA (if you are in the United States), or you wish to make a complaint about the way we have handled your personal information, you can contact us at privacy@convo.ink. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within the time required by law (if applicable) or otherwise within a reasonable period of time, typically within 30 days. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.

Industry Involvement

Convo Ink is involved with the following organisations:

  • A member of IAB Australia and Europe
  • Registered as a vendor in the IAB Europe Transparency & Consent Framework (https://iabeurope.eu/vendor-list-tcf-v2-0/)

Contact Us

For the purposes of the GDPR, our representative within the European Economic Area is:

3C Capital
The Harley Building, 
79 New Cavendish St, Marylebone, 
London, United Kingdom, W1W 6XB

As our core activities do not consist of processing operations that require regular and systematic monitoring of data subjects on a large scale, we are not required under GDPR to appoint a data protection officer.

For further information about our Privacy Policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:

Adam Crampton - CTO
Convo Ink
Level 5, 157 Walker Street
North Sydney, NSW 2060
privacy@convo.ink

Effective: 3 August 2022